Thank you for choosing BeatCraft Academy. This Refund Policy explains the terms governing refunds, cancellations, payment disputes, and digital educational services provided by REZPOTOC LIMITED through BeatCraft Academy.

By purchasing or enrolling in any course, mentorship, subscription, or related service, you agree to this Refund Policy.

1. Company Information

REZPOTOC LIMITED
19-21 Hing Yip Street, Room 511, 5/F, Ming Sang Ind Bldg,
Kwun Tong, Hong Kong

Email: contact@beatcraftacademy.org

Website: beatcraftacademy.org

2. Nature of Digital Services

BeatCraft Academy provides digital educational products and services, including but not limited to:

• Online courses
• Video training programs
• Music production tutorials
• Downloadable educational resources
• Mentorship programs
• Live workshops
• Subscription-based learning services
• Community access

As most services are delivered digitally and accessible immediately after purchase, refund eligibility may be limited.

3. General Refund Eligibility

Refund requests may be considered only under the conditions outlined in this policy.

Refunds are generally not available in the following situations:

• Change of mind after purchase
• Failure to complete a course
• Lack of usage
• Dissatisfaction based on personal preference
• Incompatibility with third-party software or hardware
• Failure to read course descriptions or requirements
• Accidental purchases by the user
• Violation of our Terms and Conditions

4. Non-Refundable Services

The following services are generally non-refundable once access has been provided:

• Downloadable digital products
• Courses with accessed lessons
• Streaming educational content
• Mentorship sessions already conducted
• Customized or personalized training programs
• Completed live workshops
• Subscription fees already billed
• Certificates already issued

5. Duplicate Payments and Technical Errors

Refunds may be issued in cases involving:

• Duplicate payments
• Incorrect billing due to technical errors
• Unauthorized transactions subject to verification
• Failure to provide purchased access caused by our system

Users must contact us promptly with supporting information.

6. Subscription Cancellation

For subscription-based services:

• Users may cancel future renewals at any time before the next billing cycle
• Cancellation stops future charges only
• Previously charged subscription fees are generally non-refundable
• Access may continue until the end of the active billing period

Failure to cancel before renewal may result in automatic billing.

7. Mentorship and Live Session Cancellations

If mentorship sessions or live classes are offered:

• Rescheduling requests may be accepted with reasonable advance notice
• Missed sessions without prior notice may be considered completed
• Refunds are generally not provided for missed appointments caused by the user

8. Chargebacks and Payment Disputes

Users are encouraged to contact us before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback activity may result in:

• Account suspension
• Permanent service restriction
• Legal recovery procedures where permitted by law

We reserve the right to provide relevant transaction records to financial institutions during dispute investigations.

9. Refund Request Procedure

To request a refund, users must contact:

contact@beatcraftacademy.org

Refund requests should include:

• Full name
• Registered email address
• Order or transaction reference
• Reason for the request
• Supporting documentation where applicable

10. Refund Processing Time

Approved refunds may take several business days to process depending on:

• Payment provider
• Banking institution
• Currency conversion procedures
• International transaction processing times

Processing times may vary by country and payment method.

11. Currency and Transaction Fees

Refunds are generally issued in the original payment currency.

We are not responsible for:

• Exchange rate fluctuations
• Bank conversion losses
• Payment gateway fees
• Third-party transaction charges

12. Promotional Offers and Discounts

Courses or services purchased during promotional campaigns, discounts, bundled offers, or limited-time sales may be subject to additional refund restrictions.

13. Abuse Prevention

We reserve the right to deny refund requests where we reasonably believe there is:

• Abuse of the refund policy
• Excessive refund activity
• Unauthorized content usage
• Violation of intellectual property rights
• Fraudulent behavior

14. Service Availability Disclaimer

We do not guarantee uninterrupted platform access at all times.

Temporary interruptions caused by maintenance, software updates, internet disruptions, or third-party services do not automatically qualify for refunds.

15. Legal Rights

Nothing in this Refund Policy limits any mandatory consumer rights that may apply under applicable law.

16. Policy Updates

We reserve the right to modify or update this Refund Policy at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the services after updates constitutes acceptance of the revised policy.

17. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of Hong Kong.

Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

18. Contact Information

For refund-related inquiries, please contact:

REZPOTOC LIMITED
19-21 Hing Yip Street, Room 511, 5/F, Ming Sang Ind Bldg,
Kwun Tong, Hong Kong

Email: contact@beatcraftacademy.org